Troubleshooting

For problems in the normal operating situation, please try these methods below:

Can’t take photo and recording

• Check if the SD card has enough space or locked

Automatically stop when recording

• Use the compatible high-speed TF card with SDHC because of big HD video data, the highspeed TF card has identified of C4 and C6

"Files error" appears when replaying photo or video

• There may be an SD card error. You can reset the SD card by formatting it through the camera or your computer. This will erase all the footage.

Unclear video

• Checks if there is any dirt or fingerprints and use lens cloth to clean the camera lens.

Black image when recording sky or water scene

• Scenes with high contrast will influence the automatic exposure function of the camera, you can adjust “EV in setting mode to correct.

Color is not perfect on a cloudy day and outdoor light

• Set the "white balance" function to automatic

Cross stripe interference in the image

• Due to incorrect “light frequency”, please set it to 50Hz or 60Hz according to the local power supply frequency • Crash Restart by pressing shortly on the "RESET" button.

Attached below is a copy of the Manual for this device. For technical support, please contact the manufacturer's dedicated support team at (800) 764-1028 or send an email to [email protected].