If you experience any issues viewing your recordings using your computer's default media player, you may want to try using VLC Media Player to view the recordings instead.

Your computer's default media player may not be compatible with the codec which your device records in. A video codec is a method of encoding and decoding video so it can be read from and stored on a computer. Many different codecs exist with varying levels of quality and space usage. VLC Media Player supports most codecs and should allow you to view your recordings with no issue.

Please select your type of computer below to view a short tutorial showing how to install VLC Media Player:

• Windows
• Mac

To download VLC Media Player, click here.