Please go to Locate.BrickHouseSecurity.com and click "Forgot your password?". Enter your email and user name, which is your email address, then click Reset Password. A password reset link will be sent to you. Check your email and follow the instructions to reset your password and log in.
You can track the device using the BrickHouse Locate GPS app available for iOs and Android devices. Download it on the App Store or get it on Google Play for free.
Your device may not have established a GPS connection yet. If you already test drove with the unit and it is still not tracking:
- Take the device outside.
- Place it where it has a clear view of the sky.
- Call us so we can send over the air commands to the device.
- Check your account to see if the device has updated.
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