The Device Hotspot/WiFi signal does not appear in my WiFi menu.

Make sure the outlet you are using for the device is non-switched (meaning it can’t be powered off by a light switch). Using a small pin, reset the device by pressing and holding the reset button for four seconds. Wait two minutes for the device hotspot to transmit the camera’s ID.

I forgot my password. How do I reset it?

Simply select “Forget password” from the main login menu; an email with a temporary password will be sent to the email address with which you registered the device.

My video is not loading; it shows that the camera is online but the feed is buffering.

Depending on your internet speed it may take the device up to 30 seconds to load your live video feed.

The camera is not holding my WiFi settings and continues to show that the camera is offline.

Make sure your camera’s SSID password was entered correctly. Also, ensure that the camera is no further than 80 feet from your router. The range is important to have a stable connection.

Please see below for full instructions in the attached copy of the Manual for this device.