The Device Hotspot/WiFi signal does not appear on my WiFi menu.

Make sure the outlet you are using for the device is a non-switched outlet (meaning it can’t be powered off by a light switch). Using a small pin, reset the device by pressing and holding the reset button for four seconds. Wait two minutes for the device hotspot to transmit the camera’s ID. 

I forgot my password. How do I reset it?

Please delete the camera and reset the device to relearn it back into your network.

I am no longer able to connect the camera to the internet.

Check the Wi-Fi router for internet connection. If there is a connection make sure the Wi-Fi network name and/or password has not changed.

Attached below is the manual for this device.